Demo
Show explanations

Starting…

Scheduling ops

Keeping visits on the calendar

9:40 AM · demo clock

No-show rate · 30 days

6.1%

Down from 9.8% before escalations

Reminders sent today

142

Email, text and calls

Backfilled this week

11 of 13

Median 9 minutes to fill · $1,430 recovered

Waitlist

27

Patients wanting an earlier time

Visits at risk of a no-show · next 48 hours

Done automatically. Scored each visit for no-show risk. Higher scores add a 2-hour text and a call task.

  • Tara B.

    with Grace Kim, LCSW

    Today 12:00 PM

    High no-show risk
    • Missed 2 of last 5 visits
    • No reminder opened
    1. 48h emailSent
    2. 24h SMSSent
    3. 2h SMSScheduled
    4. CallScheduled

    2-hour text goes out at 10:00 AM

  • Jon V.

    with Daniel Reyes, LCSW

    Today 1:00 PM

    Medium no-show risk
    • New patient
    • Email not opened
    • Confirm-by-text sent
    1. 48h emailSent
    2. 24h SMSConfirmed
    3. 2h SMSNot needed
    4. CallNot needed

    Confirmed by text

  • Ben T.

    with Dr. Maya Okafor

    Today 3:00 PM

    Low no-show risk
    • Always confirms
    1. 48h emailOpened
    2. 24h SMSConfirmed
    3. 2h SMSScheduled
    4. CallNot needed

    Confirmed by text · 2-hour text goes out at 1:00 PM

  • Ruth A.

    with Owen Price, PMHNP

    Tomorrow 9:00 AM

    Medium no-show risk
    • Missed last check-in
    1. 48h emailOpened
    2. 24h SMSSent
    3. 2h SMSScheduled
    4. CallScheduled

    24-hour text sent at 9:00 AM · waiting on confirmation

Cancellations backfilled from the waitlist

2 done for you

  1. Approved

    Filled in 6 minutes · Kai N. accepted

    Owen's Thu 11:00 AM is full again

    Done automatically. Ran automatically — no one had to do this by hand.
  2. Sent

    Offered to 3 waitlisted patients

    Matched on plan, state and time preference

    Done automatically. Ran automatically — no one had to do this by hand.
  3. Calendar

    Pia R. canceled Thu 11:00 AM

    With Owen Price · 51 hours' notice

Staff tasks

Added when a reminder isn't confirmed

Nothing needs a call right now. Escalated visits show up here.

Reminder rules

Everyone
48-hour email and 24-hour text, both with a confirm link.
Medium no-show risk
Adds a 2-hour text if the visit isn't confirmed.
High no-show risk
Adds a 2-hour text, and a call task if the 2-hour text isn't confirmed (call by 30 minutes before).
Canceled
Slot is offered to matched waitlist patients with a 30-minute hold each.